Privacy Policy

The information we process depends on the features you choose to use. We seek to collect only information reasonably necessary to provide, secure, support, and improve the Services.

Information you provide directly

You may provide information to us when you create or update an account, verify a telephone number, contact support, participate in an activity, redeem a reward, submit feedback, or otherwise interact with the Services. This information may include:

• name, display name, or other account identifiers;
• email address and mobile telephone number;
• account registration and authentication information;
• communications and information included in support requests or feedback;
• activity, participation, eligibility, redemption, or reward-related information that you choose to provide; and
• other information you voluntarily submit through the Services.

Information generated through your use of the Services

When necessary to operate and secure the Services, we or our service providers may process limited technical or usage information. Depending on the platform and feature, this may include device type, operating system, app version, IP address, date and time of access, crash or diagnostic information, authentication events, security logs, and interactions with specific features.

We may use this information to keep the Services functioning, detect errors or abuse, protect accounts, understand aggregate service performance, and improve the user experience. We do not use technical information to create unrelated advertising profiles.

Streaming and listening information

When you listen to Nammude Radio, streaming infrastructure may process information necessary to establish and maintain the audio connection, such as connection time, general technical information, and service requests. Some streaming functionality may be provided through third-party infrastructure, and those providers may process information under their own policies.

Interactive activities and rewards

If you use activities, engagement features, points, coins, streaks, redemptions, gift cards, coupons, or other reward functionality, we may maintain records necessary to operate those features. These records may include activity completion, points or coin balances, reward selections, redemption status, fraud-prevention information, and fulfillment history.

If a reward is fulfilled by a third-party provider, we may provide that provider with the minimum information reasonably necessary to issue or deliver the selected reward.

We may use information for the following purposes:

• to provide, operate, maintain, and improve Nammude Radio and its features;
• to create and administer user accounts;
• to authenticate users and verify mobile telephone numbers;
• to send user-requested one-time passcodes or other account-security communications;
• to provide streaming, interactive, reward, redemption, and customer-support functionality;
• to maintain transaction, activity, and account records when reasonably necessary;
• to prevent fraud, abuse, unauthorized access, and misuse of the Services;
• to diagnose technical problems and improve reliability and performance;
• to comply with legal obligations and respond to lawful governmental or regulatory requests;
• to enforce our Terms and Conditions and protect the rights, safety, and property of Nammude Radio, our users, and others; and
• for other purposes disclosed to you when information is collected, with your consent where required.

Nammude Radio may use SMS messaging to send authentication and verification messages when a user enters a mobile number and requests a verification code during registration, sign-in, phone-number verification, account recovery, or another account-security process.

We may disclose a mobile number, messaging consent status, or related technical information to telecommunications carriers, messaging providers, hosting providers, security providers, and other vendors only when reasonably necessary to provide, route, secure, troubleshoot, or support the messaging service.

SMS consent applies only to the messaging program and purpose for which consent was provided. Requesting an authentication code does not constitute consent to receive unrelated promotional or marketing messages.

Message frequency varies based on the number of verification requests initiated by the user. Message and data rates may apply. Users may reply STOP to opt out of SMS messages and HELP for assistance. After an opt-out, additional authentication texts may not be available until the user takes an appropriate step to re-enable messaging or otherwise provides renewed consent.

If you enable push notifications, the application platform may provide a device or notification token that enables us or our service provider to deliver notifications to your device. You can generally control push-notification permissions through your device settings.

We may also send service-related communications that are necessary for account administration, security, support, or material changes to the Services. Where applicable, marketing communications will be subject to any consent and opt-out choices required by law.

We do not sell personal information for third-party marketing purposes. We may disclose information in limited circumstances described below.

Service providers

We may use vendors and contractors to provide infrastructure, hosting, messaging, authentication, analytics, security, customer support, reward fulfillment, communications, or other operational services. These providers may process information only as reasonably necessary to perform services for us and subject to applicable contractual or legal obligations.

Legal, safety, and protection purposes

We may disclose information when we reasonably believe disclosure is required by applicable law, regulation, subpoena, court order, governmental request, or legal process, or when reasonably necessary to protect the rights, property, security, or safety of Nammude Radio, our users, or others.

Business or organizational changes

If responsibility for some or all of the Services changes through a merger, reorganization, asset transfer, service transition, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

With your direction or consent

We may disclose information when you specifically direct us to do so or provide consent, including when you choose to interact with a third-party reward, partner, sponsor, or service.

The Services may contain links to or integrations with external services such as streaming infrastructure, app stores, social networks, gift-card and reward providers, maps, analytics providers, or other platforms. Your interaction with those services may be governed by their own privacy policies and terms.

We encourage you to review the privacy practices of third parties before providing information directly to them. Nammude Radio is not responsible for the independent privacy practices of third-party services.

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, administer accounts and rewards, protect security, prevent fraud, comply with legal and accounting requirements, resolve disputes, and enforce agreements.

Retention periods vary based on the type of information, the reason it was collected, operational requirements, and applicable legal obligations. When information is no longer required, we may delete it, de-identify it, or retain it in a form that no longer reasonably identifies an individual.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, loss, or disclosure. These measures may include access controls, authentication mechanisms, logging, secure communications, and vendor-management practices appropriate to the Services.

No method of internet transmission or electronic storage is completely secure. Accordingly, while we work to protect information, we cannot guarantee absolute security.

Depending on where you live and the nature of your relationship with us, you may have rights regarding personal information, which may include rights to request access, correction, deletion, or a copy of certain information, or to object to or restrict certain processing.

To make a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing certain requests. Some information may be retained where permitted or required by law, including for security, fraud prevention, accounting, or legal purposes.

You can manage certain permissions through your device settings. You can stop SMS messages by replying STOP and request SMS assistance by replying HELP.

Nammude Radio is a general-audience service and is not designed to knowingly collect personal information from children under 13 without appropriate authorization or consent where required by law. If we learn that personal information from a child has been collected in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise appropriately handle that information.

A parent or legal guardian who believes a child has provided personal information inappropriately may contact us using the information below.

Nammude Radio is operated from the United States. If you access the Services from another country, information may be processed in the United States or in other locations where our service providers operate. Those jurisdictions may have data-protection laws that differ from the laws in your country.

Where applicable law requires additional safeguards for international transfers, we will take reasonable steps to use appropriate transfer mechanisms or contractual protections.

We may update this Privacy Policy from time to time to reflect changes to the Services, technology, legal requirements, or our practices. When we make changes, we will update the “Last updated” date at the top of this page and may provide additional notice when required by law or appropriate based on the significance of the change.

If you have questions, concerns, or privacy requests regarding this Privacy Policy or the handling of information by Nammude Radio, please contact us.